Effective Date: 01/01/2025
Last Updated: 01/13/2025
US Lawn & Landscape, LLC (”we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information when you visit our website uslawnandlandscape.com, as well as any other media form, mobile website, or service related to or connected thereto (collectively, the “Services”).
This Privacy Policy complies with the Kentucky Consumer Data Protection Act (KCDPA), California Consumer Privacy Act (CCPA) (if applicable), and General Data Protection Regulation (GDPR) (if applicable).
1. INFORMATION WE COLLECT
We may collect and process the following categories of data:
1.1 Personal Data You Provide
We collect personally identifiable information that you voluntarily provide when you:
• Register for an account or subscribe to our communications.
• Make purchases or payments.
• Contact customer support or submit inquiries.
• Participate in surveys, promotions, or events.
Examples of personal data collected include:
• Name, email address, phone number, and mailing address.
• Account login credentials.
• Payment and billing information (processed by third-party providers).
1.2 Data Collected Automatically
When you use our Services, we automatically collect:
• Device and usage data: IP address, browser type, device type, operating system, and access times.
• Cookies and tracking technologies: Information collected via cookies, web beacons, and analytics tools.
1.3 Data From Third Parties
We may receive personal data about you from third-party sources, such as payment processors, social media platforms (when you interact with us), or marketing service providers.
2. LEGAL BASES FOR PROCESSING (IF APPLICABLE)
For users in jurisdictions covered by GDPR, we process your data based on the following legal grounds:
• Consent: You have provided explicit consent (e.g., for email marketing).
• Contractual necessity: Processing is necessary to perform a contract (e.g., completing a purchase).
• Legal obligation: We are required to process certain data for compliance (e.g., fraud prevention).
• Legitimate interest: We process data to improve our Services, provided it does not override your rights.
3. HOW WE USE YOUR INFORMATION
We use your information to:
• Provide and manage your account.
• Process payments and fulfill purchases.
• Communicate with you regarding customer support or account-related issues.
• Send you promotional materials and updates (with your consent where required).
• Improve our website and Services through analytics.
• Detect, investigate, and prevent fraudulent activities or violations of our policies.
• Comply with legal obligations and enforce our terms.
4. SHARING YOUR INFORMATION
We only share your personal data as outlined below:
4.1 Service Providers
We may share your information with third-party service providers for purposes such as:
• Payment processing (e.g., Card Pointe by CardConnect).
• Website hosting and maintenance.
• Marketing and analytics services.
4.2 Legal Disclosures
We may disclose your data to comply with legal obligations, court orders, or government requests, or to protect our legal rights.
4.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or restructuring, your data may be transferred to the successor organization.
4.4 With Your Consent
We may share your data with third parties if you have provided explicit consent.
5. YOUR RIGHTS
5.1 Consumer Rights Under KCDPA (Kentucky Residents)
As a Kentucky resident, you have the right to:
• Access: Request confirmation of whether we process your personal data and obtain a copy of your data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to exceptions (e.g., data needed for legal obligations).
• Portability: Obtain a copy of your data in a portable format.
• Opt-Out: Opt-out of targeted advertising, the sale of personal data, or profiling used for significant decisions.
5.2 CCPA Rights (California Residents, if applicable)
California residents may also have rights similar to those under KCDPA, including additional rights to know about the categories of personal information collected, shared, or sold.
5.3 GDPR Rights (EU/EEA Users, if applicable)
Users from GDPR-covered regions may also have additional rights, including the right to object to data processing and withdraw consent.
How to Exercise Your Rights:
You can submit requests to exercise your rights by contacting us at:
• Email: [email protected]
• Phone: 270-842-8636
• Mailing Address: 2549 Petty Drive, Bowling Green KY 42103
We will respond to your request within the timeframes specified by law. If we deny your request, you have the right to appeal the decision.
6. OPT-OUT OPTIONS
• Marketing Emails: You can opt-out of receiving promotional emails by clicking the unsubscribe link in our emails or contacting us directly.
• Cookies: You can adjust your browser settings to refuse cookies, although some features of the website may be unavailable as a result.
• Targeted Advertising: You can opt-out of targeted advertising through industry opt-out tools such as YourAdChoices or by contacting us directly.
7. DATA SECURITY
We implement appropriate technical, administrative, and physical safeguards to protect your data, including:
• Data encryption (in transit and at rest).
• Access control mechanisms (password protection and two-factor authentication).
• Regular security assessments and monitoring.
However, no system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
8. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.
9. INTERNATIONAL DATA TRANSFERS
If you access our Services from outside the U.S., your personal data may be transferred to and processed in the U.S., where data protection laws may differ from your jurisdiction. We implement safeguards, such as Standard Contractual Clauses, to protect cross-border data transfers as required by applicable laws.
10. CHILDREN’S PRIVACY
Our Services are not directed to children under 13 years of age, and we do not knowingly collect data from children. If we learn that we have collected data from a child without verifiable parental consent, we will delete such data.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were made. Your continued use of our Services after updates are posted constitutes your acceptance of the revised policy.
12. CONTACT US
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
• Email: [email protected]
• Phone: 270-842-8636
• Mailing Address: 2549 Petty Drive, Bowling Green KY 42103